Klarna


How does Klarna work?

We offer our customers 'Pay in 3 Instalments' which allows our customers to spread the cost of their purchases into 3 interest-free instalments.

The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. Klarna will make sure you are informed ahead of time. There's no interest and there are no fees when you pay on time.

Klarna accept all major debit and credit cards. Prepaid cards are not accepted.

 Available on orders between £250 and £1500. Subject to status.

How do I use Klarna?

All you need to order with Klarna is a UK bank account, a UK residential address and that you're 18 or over. If you're struggling to use Klarna it could be because; you may have an outstanding payment from another order, you have filled out the form incorrectly or they have rejected your application. If they reject your application we would recommend choosing another payment type.

At checkout, simply choose Klarna as your payment method at checkout. Enter your debit or credit card information. To check your eligibility, Klarna will perform a soft search with a credit reference agency. This will not affect your credit score.

Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. T&Cs & late payment fees apply.

Grays of Cambridge (International) Ltd is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 3 instalments is not regulated by the FCA.

 

Can international customers use Klarna?

You’ll only be able to use Klarna's 'Pay in 3 instalments' if your order is being shipped to the UK.

 

How long does delivery take if I use Klarna?

Our usual delivery times still apply. For more information on these, please visit our shipping information.

 

Is there a maximum spend limit on orders?

Your credit limit will depend on your individual circumstances. For more information please visit Klarna’s FAQ's.

 

Can I return or exchange an item I bought with by Klarna?

Yes, our usual Returns policy still applies for refunds. We are unable to offer exchanges for items purchased via Klarna. For more information on this, please visit the Returns section in our Delivery & Returns page.

 

Where can I find out more about Klarna?

Visit the Klarna website for full information, terms and conditions and their Privacy Policy. You can reach Klarna at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.