We aim to dispatch the same day for orders placed before 11am on Weekdays.
Please note, orders containing cricket bats can take up to 5 days to be dispatched.
Club embellished orders can take up to 7 working days to be dispatched.
Please contact us with your order number and new address.
If the order has been processed or dispatched, this may not be possible.
USA Customs have removed the $800 de minimis duty exemption. This means every order you place for USA delivery, regardless of value, will require you pay USA duties, taxes and import charges to the carrier. This can be well over 50% of the order value. Gray-Nicolls is not liable for this.
Please check your local customs office for more information.
We cannot offer a return for goods once they have been dispatched from the UK, as the fees will remain outstanding.
Our Bats are dispatched from our factory in Robertsbridge, East Sussex and all our other products are dispatched from our warehouse in Hastings, East Sussex.
We do ship internationally, please see a full list here.
Your dispatch email will contain a tracking link.
We offer a free 30 day returns policy to mainland UK customers.
Please use the link below to start your return.
Please note, goods must be in original, unused condition and packaging upon return to us. We also cannot accept returns for personalised items.
Unfortunately, we do not offer an exchange service.
Please refer to our returns policy and reorder your preferred item via our website.
If your order has been processed, it is unlikely that we’ll be able to cancel your order.
Please contact us with your order number and we will see if this is possible.
Please contact us with the discount code you’re trying to use and the item you’re trying to apply this to.
Please log into your account via our website and head to the ‘Loyalty hub’ section.
You can then redeem any available vouchers on this page.
Please note, the website does only allow 1 voucher per order.
Our bats come pre-prepared, but aren't knocked-in. We advise to spend some time knocking-in your bat to prepare it for match action.
For certain bats, we offer a concierge service in which you can choose your desired weight (if in stock). If your chosen weight is not available, we will contact you.
Choosing the correct bat size is essential for performance, comfort, and technique development.
Cricket bats are sized primarily based on the player’s height, not age. As a general guide:
Size 0–6 – Junior players (height-based progression)
Harrow – Typically suitable for players 5’3”–5’8”
Short Handle (SH) – Most adult players (5’8”+)
Long Blade / Long Handle – Taller players (6’2”+)
For detailed measurements and a full height guide, please refer to our Cricket Bat Size Guide here.
If you’re unsure between two sizes, we recommend choosing the size that allows you to stand comfortably with the bat grounded beside your leg without excessive bending
Yes — we offer a professional bat repair and refurbishment service to help extend the life of your cricket bat. Our expert bat makers can carry out a range of repairs, including:
Crack repairs
Edge and toe repairs
Handle replacements
Rebinding and re-gripping
Full refurbishments and clean-ups
If your bat has suffered damage or is showing signs of wear, our team will assess it and recommend the most appropriate repair. To learn more about the services available and how to send your bat to us, please visit our dedicated Bat Repairs page.
Yes — we provide detailed size guides to help you choose the right fit across our range, including clothing, footwear, protective equipment, bats and more.
Our size guides include measurements, fitting advice, and specific recommendations to help you select the right size. You can find product specific size guides on the product pages, or you can see all of our Size Guides here.
We’re proud to support players at all levels of the game.
If you’re interested in sponsorship, we ask that all applications are submitted through our official online form so our team can review your request properly.
You can apply for sponsorship here.
