Delivery & Returns
Christmas
All orders place by 11am on December 20th will be despatched by us. Unfortunately this does not guarantee that it will be delivered in time for Christmas due to factors outside of our control. To ensure delivery we recommend ordering as early as possible.
Are you trying to return something you bought from our old website?
We've recently launched this new website. If you bought something from our old website, the following information and links won't apply to your return. Instead, please email returns@grays-int.co.uk quoting your order number to arrange a return. If you are not sure whether you ordered from the old or new website, orders numbers from the old site will start with WC (UK) or WE (International), new order numbers begin WG.
UK Customers
Delivery
Gray-Nicolls gives you FREE shipping on every UK order. It doesn't matter how small or large your order is - you won't pay a penny for shipping.
The countdown on the product pages tells you when the next dispatch day will be. We usually dispatch via tracked UPS or DPD and typically your order will be delivered 2 working days after the dispatch day. Please note that some products such as those requiring customisation will require more preparation time and deliveries to the Islands and Highlands will take a little longer.
Returns
UK customers get FREE returns. Simply go to our self-service returns centre to create a return and print a pre-paid UPS shipping label. Then just take your return package to any UPS drop off point.
Find your nearest UPS drop off point
Return something your bought from a retailer
Customers from EU Countries
Deliveries
Gray-Nicolls offers FREE shipping on every order over £100 to an EU country. For orders under £100, we charge a fixed rate of £10.00 for shipping.
Typically your products will arrive three working days after despatch. Customers in the further countries from the UK should allow longer.
Please note that some products such as those requiring customisation will require more preparation time - this is usually illustrated on the product page if it applies.
Returns
We refund customers from EU countries up to the original value of their order. Simply go to our self-service returns centre to start a return.
Customers from USA
Deliveries
Gray-Nicolls offers FREE shipping on every order over £200. Shipping for orders under £200 costs just £10.
Shipping times will depend on local couriers and customs.
Please note that some products such as those requiring customisation will require more preparation time - this is usually illustrated on the product page if it applies.
Returns
Customers from the USA must pay the cost of any returns shipping.
You can go to our self-service returns centre to start a return.
Rest of the world*
At this time we do not ship directly to any other countries. This is subject to change at any time.
