Delivery & Returns
UK Customers
Delivery
Gray-Nicolls gives you FREE shipping on every UK order. It doesn't matter how small or large your order is - you won't pay a penny for shipping.
The countdown on the product pages tells you when the next dispatch day will be. We usually dispatch via tracked UPS or DPD and typically your order will be delivered 2 working days after the dispatch day. Please note that some products such as those requiring customisation will require more preparation time and deliveries to the Highlands and any island will take a little longer.
Returns
UK customers get FREE returns. Simply go to our self-service returns centre to create a return and print a pre-paid UPS shipping label. Then just take your return package to any UPS drop off point.
If packages are received damaged we advise carefully examining your goods straight away and documenting any damage with images if possible (package and item/s). Any damage claim must be reported to us by the end of the working day following delivery. Damaged items should remain unused while your query is assessed.
DUE TO COVID-19, we have extended our normal 30 day returns period to 60 days. This is for unused items (if they are not required or a customer changes their mind) returned in new condition with packaging and tags.
Goods that are customised, adapted or bespoke can only be returned if faulty.
Find your nearest UPS drop off point
Return something your bought from a retailer
Customers from EU Countries
Deliveries
Gray-Nicolls offers FREE shipping on every order over £100 to an EU country. For orders under £100, we charge a fixed rate of £10.00 for shipping.
Typically your products will arrive three working days after despatch. Customers in the further countries from the UK should allow longer.
Orders from outside the UK or EU may be subject to local import charges/taxes that are outside our control. Typically you will need to pay them to the carrier. If you do not pay the carrier the goods will be returned to us. We will then refund you after deducting the cost of carriage incurred by us and any extra charges levied by the carrier.
Please note that some products such as those requiring customisation will require more preparation time - this is usually illustrated on the product page if it applies.
Returns
We refund customers from EU countries up to the original value of their order. Simply go to our self-service returns centre to start a return.
Customers from USA and Canada
Deliveries
Gray-Nicolls offers FREE shipping on every order over £200. Shipping for orders under £200 costs just £10.
Shipping times will depend on local couriers and customs.
Please note that some products such as those requiring customisation will require more preparation time - this is usually illustrated on the product page if it applies.
Returns
Customers from the USA and Canada must pay the cost of any returns shipping.
You can go to our self-service returns centre to start a return.
Customers from Barbados
Gray-Nicolls offers free shipping on every order over the value of £250. Shipping for orders under £250 is £25.
Shipping times will depend on local couriers and customs.
Please note that some products such as those requiring customisation will require more preparation time - this is usually illustrated on the product page if it applies.
Returns
Customers from Barbados must pay the cost of any returns shipping.
You can go to our self-service returns centre to start a return.
Rest of the world*
At this time we do not ship directly to any other countries. This is subject to change at any time.
Military Addresses
We can accept shipments to British Forces overseas BFPO numbers – please use the below link for further details: BFPO Addresses
