Although we set ourselves very high standards when it comes to designing, producing and testing our products, we understand there may be occasions where a problem with a product could be experienced.

In such circumstances we aim to resolve the issue as quickly as possible.

The information in this section is designed to clearly explain our general returns procedure and policy with the intention of providing the quickest route to resolution for you.

Guarantees and Warranties

Variances in usage (frequency of play, player technique, standard of competition), product care (cleaning instructions for clothes, preparation for bats, storage when out of use etc) and the basic nature of cricket make specific age based guarantees impractical to apply.

For example, it is quite possible a keen and committed cricketer, playing/training multiple times per week, perhaps using a bowling machine, could get through more than one bat a season.

Goods that have seen regular significant use through a season or that are more than 12 months old are not normally considered by us to be valid for replacement or credit if damaged (a fair wear and tear policy).

In view of the ranged considerations in appraising a returned item for fault and appropriate action, we unfortunately cannot offer decisions on returned items until examined by us first hand.

For information on bat care and likely wear and tear please download our bat care sheet below:

If you would like a bat repaired or refurbished, please view our bat repairs section. There you will find detailed information on our excellent bat repair and refurbishment services.

Returns Procedure

Your Retailer

This should always be your first port of call. The staff you deal with may have some personal familiarity with the situation or yourself and essentially it is with the retailer that your contract of sale stands.

They may be able to offer you some in store advice or return the item to us for examination on your behalf.

Please note that retailers are totally independent from us and as such we are not able to interfere with their returns procedures or decisions made.

Directly to us

If you are unable to return the item through your retailer you can return it to us directly. You will need to return the item with proof of purchase and details of why you are unable to make the return through your place of purchase.

Details you need to provide in your covering letter:

• Your contact details and return delivery address
• The reason for return
• The age of the item
• The approximate frequency of use
• Any other information that may aid us when examining the item
• You will also need to detail where the item has been purchased from with proof (e.g. receipt, credit card statement, bank statement) and explanation of why it is not possible return the item to your retailer.

It may be easier to use our returns form below:

If our examination reveals a material or manufacturing fault, we will be able to offer like for like (or equivalent where stock is not available) replacement. Please note that we do not offer direct cash refunds for products or return postage.

Timescale

This can vary depending on the type of item returned and the action we need to take, although you will normally receive contact from us explaining our examination and findings or a replacement/repaired item within 5-10 days of delivery to us. We do not confirm receipt as part of our booking in process. This is so we can focus our efforts on speeding the matter to conclusion to minimise inconvenience. However, you are welcome to contact us to confirm delivery of the returned item. It may be worth considering using a tracked postage service so you can confirm the details with your courier.

Contact Us

If there is anything you are unsure about please do not hesitate to contact us.